Last verified against the primary source on Sep 20, 2026.
Common workhorse undercounter freezer with active OEM parts support (temperature control kit ~$358, defrost termination switch ~$207); True's manual describes the compressor cycling directly off the temperature control dial and a timed defrost cycle that depends on the evaporator coil reaching a set temperature or a timer expiring, and separately warns that dirty condensers (required cleaning every 30 days) cause compressor failure, so verify the unit cycles on/off correctly, completes a full defrost, and holds temperature under load before buying used.
Confidence 50%Comparable set not yet verified
As of Not yet verifiedWhat can make the cheap machine expensive?
| Component | Severity | Documented repair cost |
|---|---|---|
| Mechanical temperature control | high | $358–$358 |
| Defrost termination switch | medium | $207–$207 |
| Condenser coil | medium | not yet verified |
OEM temperature control kit (True 800345, 077B1264) lists at $357.93 on Parts Town and appears directly in the TUC-27F model's parts catalog. Per True's IOM, on mechanical-control freezers "the compressor only will start if the temperature control is calling for cooling. (If the compressor does not start, verify that the temperature control is not in the 'OFF' or '0' position...)" -- a failed or miscalibrated control is a direct cause of a cabinet that won't cool or won't cycle off.
$358–$358OEM defrost termination switch (True 850827, 37T21) lists at $206.83 on Parts Town. True's IOM describes the defrost sequence: "the compressor and evaporator fan(s) will turn off and the evaporator coil heater and drain tube heater will be energized... After the predetermined evaporator coil temperature has been reached or duration for defrost has expired, the compressor will restart." The manual does not name this switch by part number, but this is exactly the temperature-sensing function it performs; a failed unit can leave the freezer stuck in defrost (heater running, no cooling) or end defrost early, leaving frost buildup.
$207–$207True's IOM states: "Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result in compressor failure, product loss, and lost sales." Verify the condenser is clean during inspection, since this is True's own documented leading precursor to compressor failure across its refrigeration line.
Cost not yet verifieddata-price="357.93" data-list-price="357.93" ... <h1 class="name" itemprop="name">True 800345 Temperature Control Kit, [077B1264] ... Manufacturer #: 800345 ... Parts Town #: TRUE800345
Common questions
What fails on the True TUC-27F?
The most cited concerns in our evidence record: Mechanical temperature control, Defrost termination switch, Condenser coil. See the risk breakdown above for details and sources.
Key parts and observed prices
| Part | Part # | Observed price | As of |
|---|---|---|---|
| True 800345 Temperature Control Kit, 077B1264 | Parts Town #TRUE800345, Mfr #800345 | $357.93 | 2026-09-20 |
| True 850827 Switch, Defrost Termination, 37T21 | Parts Town #TRUE850827, Mfr #850827 | $206.83 | 2026-09-20 |
Prices are point-in-time observations from the linked seller pages, not quotes. Availability and pricing change.
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From the research record
- REPAIR PART (2026-09-20): True 800345 Temperature Control Kit, 077B1264 (Parts Town #TRUE800345, Mfr #800345): $357.93 https://www.partstown.com/p/true/true800345
- REPAIR PART (2026-09-20): True 850827 Switch, Defrost Termination, 37T21 (Parts Town #TRUE850827, Mfr #850827): $206.83 https://www.partstown.com/p/true/true850827
Sources
- True 800345 Temperature Control Kit, 077B1264 | Parts Townparts-retailer · verified-primary
- True 850827 SWITCH, DEFROST TERMINATION 37T21 | Parts Townparts-retailer · verified-primary
- True Undercounter and Worktop Freezers Installation and Operation Manual (body text names model TUC-27F; filename covers sibling TUC47F/48FD4/TWT44F/67F models)manual · verified-primary
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